Know About Alaya Spa

Frequently Asked Questions

General FAQs

What is your cancellation policy?

We request you to please call us at least 1 hour before in case you want to cancel so that we can provide the slot to other customers. 

While we accept walk-ins based on availability, we recommend booking in advance to secure your preferred time.

No, we have only female therapists All our therapists are professionally trained to ensure you receive the best care and experience.

We adhere to strict hygiene protocols, including sanitizing treatment rooms between sessions and providing fresh linens for each client.

Yes, public parking is available at our cross point location

For oil based therapies, you will be provided with disposable undergarments and a robe. For dry massages if required, you can change into a comfortable shirt and lower that will be provided by us.

We recommend arriving at least 15 minutes before your scheduled appointment and enjoy a relaxed start to your session.

Yes we offer couple massages, we have couple rooms for couple oil massages. Please contact us for more details and availability.

Absolutely! Let your therapist know your preferences for pressure, focus areas, and any concerns to tailor the message to your needs.

If you have a medical condition such as pregnancy, recent surgeries, or chronic illnesses, please consult your doctor and inform our team before your session.

Yes, we provide specialized prenatal and postnatal massages designed to ensure the safety and comfort of both mother and baby. Please let us know at the time of your visit if you are pregnant

Yes, we use skin-friendly and hypoallergenic oils. Please inform us about your sensitivities, and we’ll make necessary adjustments.

Guests must be at least 18 years old to book a session. Parental consent is required for anyone younger.

To maintain a serene atmosphere, we recommend making childcare arrangements beforehand.

Yes, we encourage all guests to maintain a peaceful environment by minimizing noise and keeping phones on silent mode.

Payments and Policies

Do you offer membership plans or discounts for regular clients?

Yes, we have exclusive membership plans and discounts for our loyal customers. Click here to learn more

We accept cash, all national and international credit/debit cards, and digital payments like UPI.

Gratuity is not included in the service price but is appreciated at your discretion.

Facilities and Amenities

Do you provide any refreshments?

We offer complimentary herbal teas and infused water for our guests to enjoy.

Special Services

Do you offer therapies for pain relief or injury recovery?

Yes, we provide therapeutic massages like deep tissue or sports massage to help alleviate pain and support recovery.

Yes, we cater to spa parties for special occasions like birthdays, bridal showers, or corporate retreats. Click here to know more. Or Contact us for customized packages.

We regularly update our seasonal promotions. Check our website or call us to learn about current offers.