Frequently Asked Questions
General FAQs
What is your cancellation policy?
We request you to please call us at least 1 hour before in case you want to cancel so that we can provide the slot to other customers.
Are walk-in appointments available?
While we accept walk-ins based on availability, we recommend booking in advance to secure your preferred time.
Do you have male and female therapists?
No, we have only female therapists All our therapists are professionally trained to ensure you receive the best care and experience.
What safety and hygiene measures are in place?
We adhere to strict hygiene protocols, including sanitizing treatment rooms between sessions and providing fresh linens for each client.
Is there parking available at your location?
Yes, public parking is available at our cross point location
What should I wear for my spa session?
For oil based therapies, you will be provided with disposable undergarments and a robe. For dry massages if required, you can change into a comfortable shirt and lower that will be provided by us.
How early should I arrive for my appointment?
We recommend arriving at least 15 minutes before your scheduled appointment and enjoy a relaxed start to your session.
Do you accommodate couples massages?
Yes we offer couple massages, we have couple rooms for couple oil massages. Please contact us for more details and availability.
Can I customize my massage experience?
Absolutely! Let your therapist know your preferences for pressure, focus areas, and any concerns to tailor the message to your needs.
Are there any contraindications for massage therapy?
If you have a medical condition such as pregnancy, recent surgeries, or chronic illnesses, please consult your doctor and inform our team before your session.
Do you offer prenatal or postnatal massages?
Yes, we provide specialized prenatal and postnatal massages designed to ensure the safety and comfort of both mother and baby. Please let us know at the time of your visit if you are pregnant
Can I get a massage if I have sensitive skin?
Yes, we use skin-friendly and hypoallergenic oils. Please inform us about your sensitivities, and we’ll make necessary adjustments.
Is there a minimum age requirement for your services?
Guests must be at least 18 years old to book a session. Parental consent is required for anyone younger.
Can I bring my child to the spa?
To maintain a serene atmosphere, we recommend making childcare arrangements beforehand.
Is there a quiet policy at the spa?
Yes, we encourage all guests to maintain a peaceful environment by minimizing noise and keeping phones on silent mode.
Payments and Policies
Do you offer membership plans or discounts for regular clients?
Yes, we have exclusive membership plans and discounts for our loyal customers. Click here to learn more
What payment methods do you accept?
We accept cash, all national and international credit/debit cards, and digital payments like UPI.
Is gratuity included in the service price?
Gratuity is not included in the service price but is appreciated at your discretion.
Facilities and Amenities
Do you provide any refreshments?
We offer complimentary herbal teas and infused water for our guests to enjoy.
Special Services
Do you offer therapies for pain relief or injury recovery?
Yes, we provide therapeutic massages like deep tissue or sports massage to help alleviate pain and support recovery.
Can I book a spa party or event?
Yes, we cater to spa parties for special occasions like birthdays, bridal showers, or corporate retreats. Click here to know more. Or Contact us for customized packages.
Are there any seasonal offers or packages?
We regularly update our seasonal promotions. Check our website or call us to learn about current offers.